Maintenance & Support Services
7×24×4 hotline, hardware/software health checks, performance tuning and outsourcing.
Maintenance & Support Services
iCON Business Systems Limited commits to provide the best products and the highest quality of services to every customer.
Over the decades, iCON offers a full range of high-quality and high-availability ICT support and maintenance services. Our helpful and responsive helpdesk operators stand by to receive service hotline calls, log cases, and divert them to the right teams for prompt support — basic diagnostics, remote access support, and more.
Equipped with experienced personnel in both technical infrastructure and business solutions, iCON employs rigorous methodology and top-quality products so customers reap the entire value from leading computer technology.
Always-on support for your infrastructure
From hardware maintenance to full IT outsourcing — comprehensive services to keep your systems running at peak performance.
Hardware Maintenance
Diagnosing, troubleshooting, quick replacement and up-and-running fixes to minimise downtime.
Health Check Service
Regular on-site health checks, proactive testing, and regular drill testing for hardware and software.
Performance Tuning
Optimisation to tune system performance up to customer requirements and operational demands.
7 × 24 × 4 Support
Around-the-clock support providing immediate and timely fixes for critical system-down and crash events.
Data Migration & Relocation
Smooth transition from old to new sites with comprehensive data protection schemes for relocation.
Outsourcing Service
Ease IT manpower pressure, off-load management workload, and let IT focus on core business services.
Technical expertise meets business goals
In terms of information value, iCON has the technical expertise in building enterprise-wide IT systems or Internet-based global IT systems.
In terms of business goals, our business professionals offer solutions that align technology with your objectives.
iCON's personnel strive to become the most celebrated IT solution provider in the Hong Kong and China region.
Need reliable 24/7 support?
Contact iCON's helpdesk for maintenance, health checks, performance tuning or full IT outsourcing.
Contact support →