In terms of information value, iCON has the technical expertise in building the infrastructure of enterprise-wide IT system or Internet-based global IT system for our customers. In terms of business goal, we have our business professionals to offer business solution to our customers. Therefore, iCON equipped with experienced personnel on both areas will offer business solution by employing rigorous and stringent method or process and making use of top-quality computer products, services and supports to our customers so that they can reap the entire value from the top-of-the-line computer technology and result-oriented methodology.

Moreover, iCON’s personnel promises to strive to become the most celebrated IT solution provider in Hong Kong and China region.

Over the decades, ICON offers a full range of high-quality and high-availability ICT support and maintenance services to our customers. Our helpful and responsive helpdesk operator will always stand-by to receive service hotline and service request call, and do case logging and divert it to different service teams to provide prompt support and assistance, basic problem diagnostic, remote access support, etc.

Our core technical services cover:

i. Hardware maintenance: diagnosing, troubleshooting, quick replacement and up-and-running fix

ii. Hardware and Software Health Check Service: regular on-site health check service, proactive testing, and regular drill testing

iii. Performance Tunning and optimization: To tune up the performance of the system upto customer requirements.

iv. 7 x 24 x 4 Support service: around-the-clock support service to provide immediate and timely fix for critical system-down and crash.

v. Data migration and system relocation services: to help customer to have a smooth transition from old to new site and provide a comprehensive data protection scheme for relocation.

vi. Outsourcing service: To ease customer's IT manpower pressure and off-load IT management workload and to let IT management to focus on core business services.